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Info / Buying tickets / Equality and accessibility

Equality and accessibility

Equality and accessibility 

Everyone should have the right to enjoy culture. Our aim is to make cultural events easy to access for everyone.

Equality is one of Tiketti’s core values. That is why we encourage event organisers to continuously promote equality and maintain accessibility.

Please note that Tiketti’s customer service is only able to answer questions based on information the event organiser has provided us. All information received from the organiser is available in the event’s additional information both in our online store and at our ticket offices, assisting our employees at point of contact. However, should you have further questions, we will do our best to find an answer for you.

Contact us

Tiketti’s professional customer service helps in matters related to equality and accessibility via our customer care at 010 843 1611 (local rates apply, opening hours) and via e-mail at [email protected].

Wheelchair spaces

In regard to sales of wheelchair spaces, we always encourage the event organiser to make the purchase experience as smooth as possible by making wheelchair tickets available online along with regular tickets. In case there are event-specific exceptions, we inform of the exception in the event information.

Does my assistant need a ticket?

For the majority of our events, assistants are provided free entry when accompanying the customer. This is not limited to customers with reduced mobility. The rule applies to any customer that requires an assistant.

Accessibility statement for online service

This statement details the extent and the areas of the Web Content Accessibility Guidelines (WCAG) Tiketti conforms to, the related shortcomings we may still experience and the schedule we have set for rectifying the issues.

This statement has been updated on March 30, 2021.

Tiketti has assessed the accessibility of its online service with relevant online assessment tools. Tiketti employs personnel that has received training on observing and developing accessibility and usability.

Accessibility conformance level of the online service

Contents of the online service generally conform to standard accessibility requirements (WCAG 2.1. levels A and AA).

Other alternatives and channels for using Tiketti’s services

If you are unable to use our online service or you need assistance, please call our customer hotline at 010 843 1611 or send e-mail to [email protected].

Contents that are not yet accessible or may have shortcomings in terms of their accessibility

Alternative text in images and buttons

Alternative text has not been added to all images and buttons. (WCAG 1.1.1)

Selecting seats from seating charts

Screen readers cannot read seating charts and it is not possible to use the chart with a keyboard. (Seating charts are not regulated by the Act on the Provision of Digital Services.)

Automatic selection of best seats does support screen readers and using a keyboard. (WCAG 2.1.1)


All service headers have not been marked with html elements. This is required in order for screen readers to explicitly distinguish them from other content. (WCAG 1.3.1)

All pages do not have a header that clearly describes the content. (WCAG 2.4.2)

Menus and buttons

All menus, forms and buttons cannot be used with a keyboard. (WCAG 2.1.1)

Descriptive alternative text has not been added to all buttons. (WCAG 1.1.1)

Error messages

Screen readers do not automatically recognise all error messages. The messages have to be selected before the reader is able to read them. (WCAG 3.3.1)

Status updates

Screen readers do not recognise all status updates on the pages. (WCAG 4.1.3)

Feedback on accessibility

We would love to receive your feedback and hear about your user experience and any development suggestions you may have.

You can e-mail us at [email protected].

The feedback is sent our customer service team that then forwards it to the development team and the accessibility team.

We respond to your feedback within two weeks.

If our response is not satisfactory or you do not receive a response at all, you may contact the relevant controlling authority.

Contact information for the controlling authority:
Regional State Administrative Agency for Southern Finland,
Accessibility Monitoring Unit
[email protected]
Phone: 0295 016 000 (switchboard)