Delivery and Service Fees
Delivery fees:
- Kivra Ticket 0 € / order
- PDF-ticket sent to email 1 € / order
- Mobile ticket sent to a mobile phone 1 € / order
- Collection from an outlet 3 € / order
- Collection from R-kioski 1 € / ticket + 3 € / order (max. 20 tickets / order)
- Express post delivery within Finland 15 € / delivery
- Registered post within EU 20 € / delivery
- Registered letter to outside EU 30 € / delivery
The Kivra delivery method will change to OmaPosti on 6 October 2026. If you want your tickets in Kivra to be transferred to OmaPosti, create an OmaPosti account before the change. If you do not want your tickets to be transferred to OmaPosti, delete your Kivra account before 6 October 2026.
Order Fee (starting from 3rd February 2025)
- Order Fee: €1.50 per order
- The fee applies to orders made online on tiketti.fi, Tiketti phone service and at Tiketti ticket vendors
Possible additional charges:
- Using PayPal adds 4,2 % + 0,43 € to the total amount.
- When paying with Cultural Benefit, the Payment Provision is from + 2,8 % to + 4,6 %
- The service fee for serial cards is always 3.50 € + 0.30 €/ticket, according to the number of tickets to which the card gives entitlement. For example, when a serial card entitles you to purchase ten event tickets, the service fee is 6.50 € (i.e. 3.50 € + 10 x 0.30 €).
- R-kioski will charge also collection fee of 4,50 € per giftcard order and R-kioski payment 1 € per giftcard.
- For ticket returns for a canceled / rescheduled event, we will not refund the service fee of 1.5 - 5.5 € paid in connection with the ticket purchase.
- A ticket specific upgrade fee 7,50 € per ticket, regarding events that have the option to update tickets to another day or to a more expensive ticket.
- Changes to orders starting at 7,50 € / ticket
- Invoicing fee for online billing 15 €.
- Stockmann will charge a service fee of 2,50 € / ticket for tickets purchased at Stockmann. Stockmann will charge a service fee of 5 € / order for the use of culture vouchers.
