0600-1-1616 Call Center Mon-Tue 9-19, Wed-Sat 9-21, Sun 11-18
(1,99 € / min. + lnc)
(1,99 € / min. + lnc)
Please read these delivery terms carefully before accepting your reservation. The valid delivery costs for the tickets are listed here , and you can read details of the applicaple methods of payment and delivery here . If you order products other than tickets to events (such as T-shirts or books), please see the separate terms of delivery for such products.
Carefully verify the details of your reservations and tickets. Tickets cannot be changed/returned or refunds issued after purchase (this also applies to credit-based payment options).
In addition to the price of the ticket, Tiketti charges the customer the applicable delivery and booking fee.
Tiketti shall not provide a replacement or reimbursement for any tickets that have been misplaced, stolen, or destroyed.
Tiketti acts only as the party providing tickets for an event. The event organiser is responsible for the event and any changes to the programme and schedules, including cancellation, along with the obligations stipulated in the Value Added Tax Act. Tiketti is not liable, even in part, for any cancellation of an event or changes to its programme and schedule or for any costs and damages arising from these, such as refunding the price of the tickets to the customer. However, Tiketti shall return the price of tickets for a cancelled event, less the delivery and handling charges, to the customer if Tiketti has not yet remitted this amount to the event organiser.
The customer is obliged to verify that the event has not been cancelled and to check any other details and changes related to the event (such as show time, age limits and business hours) by consulting the Tiketti Web site. If an event is rescheduled or cancelled, or if the programme or schedule changes, no delivery and booking fees paid to Tiketti shall be refunded. Tiketti shall report any event cancellations and programme/schedule changes, via e-mail, to those customers who have submitted their e-mail address when purchasing tickets.
1. TikettiTempo Payment Method
TikettiTempo is a payment method offered by Tiketti Oy that allows the customer to divide the payment of a ticket into three (3) separate instalments. TikettiTempo is not credit, an instalment agreement, or consumer credit. No interest or credit charges apply.
Tickets remain reserved during the instalment period and will not be delivered or activated until the order has been paid in full.
TikettiTempo is available only for events where the event organiser has enabled this payment method. The payment method may not be available for all events, and Tiketti reserves the right to restrict the availability of TikettiTempo on an event-specific basis.
2. Instalments and Payment Schedule
When the customer selects TikettiTempo as the payment method, the total order amount is charged in three instalments as follows:
The installment payments are equal in amount, subject to minor rounding differences.
The exact due dates are shown to the customer at the time of purchase and included in payment reminders sent prior to each instalment.
3. Charging of Payments and Card Details
All instalments are automatically charged to the payment card used by the customer when paying the first instalment in the Paytrail payment service.
The customer is responsible for ensuring that the payment card used is valid, that the payment details are up to date, and that there are sufficient funds or available credit limit to cover the instalments.
4. Eligibility for Using TikettiTempo
TikettiTempo can be selected as a payment method only if all of the following conditions are met:
If the shopping cart contains tickets for multiple events, TikettiTempo can only be selected if the above conditions are met for all events included in the shopping cart.
5. Failed Payment and Cancellation of Reservation
If an instalment charge fails, Tiketti will send a payment reminder to the customer by email and will attempt to charge the instalment again.
If the instalment cannot be charged despite reminders within approximately three (3) days of the last charge attempt, Tiketti will automatically cancel the reservation.
Upon cancellation:
The handling fee corresponds to the actual costs arising from processing the reservation, payment method-related costs, and manual work.
6. Ticket Delivery and Right of Admission
The ticket will be delivered to the customer using the delivery method selected by the customer only after all TikettiTempo instalments have been successfully paid. The customer does not acquire the right to attend the event before the full ticket price has been paid.
If the customer has selected TikettiTurva for the tickets, it becomes valid only once all instalments have been successfully paid.
7. Postponement or Cancellation of the Event
If the event is cancelled, Tiketti will automatically refund payments made via TikettiTempo to the original payment method in accordance with the applicable delivery terms for the event.
If the event is postponed, the payment schedule may change:
The customer will be informed of any changes by email. If the payment schedule changes due to the postponement of the event, the customer has the right not to accept the change. In such cases, the refund terms applicable to postponed events will apply.
Changes to the event schedule may affect the availability of TikettiTempo for new orders.
8. Consumer Rights
TikettiTempo is subject to the Finnish Consumer Protection Act. Event tickets are considered leisure services under the Finnish Consumer Protection Act and, as a rule, are not subject to the 14-day right of withdrawal. TikettiTempo does not restrict or extend the customer’s statutory rights.
9. Processing of Personal Data
Tiketti acts as the data controller for customer data related to TikettiTempo.
With regard to payment-related data, Paytrail acts as a separate payment service provider and processes payment card details in accordance with its own terms and conditions.
The data processed includes, among other things, the customer’s name, contact details, order information, and payment status. Payment card details are not stored in Tiketti’s systems.
Further information on the processing of personal data is available in Tiketti’s Privacy Policy.
Tickets purchased with TikettiTurva can be refunded under certain conditions specified in the refund terms of TikettiTurva’s service provider, Refund Protect.
Refund Protect only issues refunds for unused tickets. If you have attended the event or used your ticket, for example, for a wristband exchange before the event begins, you are no longer eligible for a refund.
For season or multi-use passes, only the unused portion is refunded, calculated based on the number of uses, not the price of an individual event ticket.
If the event is canceled, neither Tiketti nor Refund Protect will refund the cost of TikettiTurva.
If you sell your ticket through the LiputOn service, TikettiTurva does not transfer to the buyer.
Only you, as the original ticket purchaser, can apply for a refund, regardless of whether it is a group member who cannot attend the event.
If tickets for special groups (such as pensioner, student or similar discount tickets) are available for the event, the ticket-holder must be prepared to show a certificate of entitlement to the discount at the entrance to the event.
Orders shall be valid only until the date specified. Times for reservations vary with the event in question. Check your reservation time when you place your order. If the order is not redeemed or the invoice paid by the due date stated, the reservation shall lapse and the tickets ordered shall be automatically placed back on sale. A reservation may be picked up, in its entirety, from an R-kioski outlet. Any changes to reservations must be made via the telephone service.
Resale of tickets that one has purchased is prohibited except where Tiketti has granted permission for this.
If the event is subject to a limitation on purchase numbers, Tiketti shall have the right to cancel the sale and invalidate any tickets in excess of the limit that are part of the order.
Tickets paid for in advance shall be delivered only to the client in person at the agency. The identity of a person redeeming tickets already paid for shall be verified. You can authorise another person to redeem tickets, via e-mail to [email protected]. Any tickets paid for in advance may be picked up from the agency on the date of the event, provided that the agency is open for business.
By purchasing a ticket from Tiketti, the customer adheres to act in an equal manner without discriminating anyone, at the event the said ticket admits them to attend. The customer adheres to act equally and with respect to others, and by following the Event Organiser’s instructions at the event.
Tiketti sells and delivers products besides tickets. These products can be purchased from the Tiketti Web shop.
The prices of the products include value added tax but no delivery charges. We reserve the right to make changes to the prices from those listed.
Products can also be ordered for home delivery by post. As of the time these terms of delivery enter into effect, the charge for ordering a product for delivery within Finland is €10/order, to other countries in the European Union (EU) €15/order, and to countries outside the EU €25/order. The estimated time of delivery for products is no more than 10 weekdays; however, Tiketti shall not be liable for any delays or damage caused by the postal service. If you do not receive your order within this time, contact us at [email protected] or call the customer help line at +358 (0)10 843 1611.
Under the Consumer Protection Act, products purchased from the Web shop (this does NOT apply to tickets) may be returned within 14 days. The customer is in charge of the fees of the return. The product returned must be unused and appropriately packaged for transport. Whenever returning a product or filing a complaint about a defect in a product, the customer is liable for showing proof of purchase: a receipt or another certificate indicating the place and time of purchase. If you wish to return a product, contact us at [email protected] or call the customer help line, +358 (0)10 843 1611.
Products purchased directly from an agency are NOT covered by the right of return or exchange.
Paytrail Oyj serves as the payment intermediary and service provider in collaboration with Finnish banks and credit institutions and is an authorized payment Institution. Paytrail Oyj will be shown as the recipient on your bank or credit card statement and forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
These terms of delivery and the interpretation thereof shall be governed by the laws of Finland, excluding the rules on conflict of laws.
Any disagreements arising from these terms of delivery and the contractual relationship shall be settled primarily through negotiation. If agreement cannot be reached via such negotiations, the dispute shall be settled by Helsinki District Court as the court of first instance. A user who is a natural person has the right, under Chapter 12, Section 1 d of the Consumer Protection Act (38/178) and Chapter 10, Section 5 of the Code of Judicial Procedure (4/1734), to initiate legal action with the public lower court with jurisdiction for the place of his or her domicile or habitual residence. A user who is a natural person also has the right to refer any disagreement for settlement by the Consumer Disputes Board.
These terms of delivery shall enter into effect on 12.2.2026 and remain in force until further notice. The customer accepts these terms when purchasing tickets from the service.
