Customer Service
Love your customer like yourself
We offer everything a customer may desire and also something extra that he/she has not even thought of. Without satisfied ticket purchasers we would have nothing. Absolutely nothing.
- Online shop
The revamped Tiketti.fi website is popular and easy to use – now also available on mobile devices. Over half of Tiketti tickets are sold online.
- Phone service
Our phone service sells and books tickets Mon-Fri from 9 am to 4 pm.
- Outlets
Tiketti has an extensive outlet network from Helsinki to Oulu, including all Stockmann department stores in Finland, several Sokos department stores and record shops all over Finland.
- R-Kioski
Pre-booked or -purchased tickets can be collected with the order number at any R-Kioski of Finland.
- Customer guidance
We respond quickly to customers’ questions. We are easily joinable via info line, e-mail, website, outlets and social media. In addition, chat guidance is available for event organisers on the sales system side.
- My Tiketti
As a registered user, purchasing tickets is even quicker than before. The customer can claim his/her booking directly from My Tiketti, which also stores the PDF tickets until the gig.
- Cultural vouchers and cards
Tiketti outlets sell tickets against most of the cultural vouchers and cards. Tiketti online shop accepts Kulttuuripassi and R-Kioski accepts KulttuuriPassi, Smartum Saldo and Wellness Wallet. The possibility to pay for tickets with cultural vouchers and cards is selected by the event organiser.
- Tiketti Gift Card
The Tiketti Gift Card sealed in a gift envelope is a popular gift that can be used to purchase tickets in outlets and at the online shop.
- Everyday joustoluotto credit
A customer of Everyday joustoluotto credit gets on average 45 days of interest-free payment time for the purchase when the order is paid for by invoice as a single settlement by the due date.
- Tiketti insurance
The customer can purchase insurance for his/her ticket that will cover the ticket price, if the ticket cannot be used, for example, due to illness.
- Queuing system
If a very popular event causes congestion at the online shop, the customer can queue while monitoring his/her progress. With the help of the queuing system, not even the highest peak of congestion will freeze our website enabling it to be browsed completely normally.
- Express letters
The delivery of electronic tickets is quick, but even paper tickets are given a swift send-off. Tickets ordered before 3 pm are delivered the next day.
- Traffic signs
The customer can monitor the ticket sales status of events at the online shop and react in time.
Rating by our customers: 9 (Customer satisfaction survey 2019)
The most important things about Tiketti (Customer satisfaction survey 10/2019)
- Extensive event offering
- Electronic tickets (PDF and Mobile tickets)
- Online shop www.tiketti.fi
- Possibility to book tickets
- Event news coverage
- Cultural cards and vouchers as payment methods
- Possibility to collect tickets from R-Kioski
Words that describe Tiketti perfectly (Customer satisfaction survey 2019)
reliable, quick, easy, functional
