Tickets can be bought from Tiketti webstore with credit card or by ordering an invoice. When the payment has been made, you can collet the tickets with your valid ID card from one of our outlets. If tickets should be collected from a specific outlet this will be informed during your purchase. More information from Delivery options.
Anyone can collect reserved tickets with the correct reservation number. If the tickets have already been paid, you will need to email us to firstname.lastname@example.org to authorise another person to collect them on your behalf. They must bring along a valid ID.
Registration is not compulsory. However, setting up a My Tiketti account has many benefits such printing out your PDF tickets at your desired time. You will also be able to pay for your bookings at My Tiketti.
You have 10 minutes to complete a transaction, after which the tickets you have booked will go automatically back on sale and you will have to start again. If you paid for your purchase and the payment has left your bank account, please contact our customer service immediately.
Tiketti accepts culture vouchers such as: Luottokunnan Virikeseteli, Tyky-Kuntoseteli+ sekä Smartum Liikunta- ja Kulttuuriseteli. You can use your vouchers in Tiketti's outlets. Vouchers are valid only in some events.
You can collect only part of your reservation at Tiketti outlet and either keep the rest of your tickets reserved or cancel the rest of the reservation. If you would like to collect only part of your reservation from R-kioski, please call our phone service(1,69 €/min + inc., open daily from 9 am. to 9 pm.) to change the reservation before collecting it.
With the queuing service, Tiketti prevents the online store from congesting when the sales of a popular event begin. By taking your place in line, you will get to follow your progression in the queue and then, on your own turn, proceed to order the tickets. You can take your place in the queue already some time before the sales begin.
As stated in our Terms of Delivery, all paid tickets are non-exchangeable and non-refundable. You will find our Terms of Delivery from your order confirmation, our website and the reverse side of your ticket. If the event gets cancelled you will be able to return your ticket. Please check the specific event page on our website for details.
Please bring your ticket(s) to our outlets or post your ticket(s) to Tiketti Oy, Urho Kekkosen katu 4-6, 00100 Helsinki. Don't forget to include your contact and bank details with IBAN (International Bank Account Number) so we can process the refund. If you purchased an electronic (SMS or PDF) ticket, just email us the verification number or code with your contact and bank details. Our email address is email@example.com. (Note: R-kiosks don't give any refunds)
Please check the relevant event pages on our website before sending us your ticket.
Tiketti acts as a ticket vendor for events. The event organiser is fully responsible for the event, including all changes in program or cancellations. Service charges cover the cost of bank transactions and other costs incurred at the point of sale.
The mobile ticket can be ordered to a phone with an internet connection. The mobile ticket is delivered in a form of an SMS. The text message includes event information, the ticket?s control code and a link to the actual ticket.
Once payment has been made, PDF tickets are emailed to you automatically. Depending on your email service provider, ticket should be in your email within two hours maximum. If you don't receive your ticket, contact firstname.lastname@example.org. Before that: You need to ensure your inbox has enough available memory to receive more email, and it's worth checking your junk or spam folder too. If you are a registered My Tiketti user, you will be able to download and print your ticket directly from your account. Alternatively contact our customer services: email@example.com / 010-8431611 (mon-fri 10-17)
The ticket will be send to your mobile phone as soon as the payment has been registered. Please note that invoice payments take several days to registered in our system. In problem situations, please contact our customer services: firstname.lastname@example.org / + 358 (0) 10-8431611 (Mon-Fri 10-17).
Your computer needs to have Adobe Reader software to print out the tickets. You can download it for free from here: http://get.adobe.com/fi/reader . If your mobile phone can download PDF documents, your ticket can also be scanned from your mobile phone screen. If you are a My Tiketti user, you will be able to download your tickets from your personal account.
If your phone doesn?t have a working internet connection, you can get in to the event with the control number in the message.f you do have a working internet connection but have anyway problems with opening the link, please contact our customer service email@example.com / + 358 10-8431611 (Mon - Fri 10-17). If our customer service has closed for the day, please contact the event location in problem situations.